REVISED 2008

Automatic Transmission Service Group ADVANTAGE WARRANTY GUIDLINES NOTICE If you do not want to participate in the ATSG Advantage Warranty program, it is necessary for you to inform ATSG by calling:   1(800) 245-7722 1

WHAT IS ATSG?                                 Automatic Transmission Service Group (ATSG) is a technical service advisory and membership organization. Membership dues are to be maintained for the member to remain in good standing.  With respect to transmission maintenance  and  repair,  it  provides  technical  bulletins,  a  telephone  hotline  to  answer  questions  from  member transmission shops, and training  seminars. ATSG bulletins and advice are advisory only, and adherence to them and their use is entirely and  solely within the control and discretion of each repair shop.       ATSG also administers a warranty membership program called the ATSG  ADVANTAGE WARRANTY PROGRAM. ATSG acts as a  clearinghouse/referralservice for its members. Those participating in the ADVANTAGE WARRANTY PROGRAM, in  effect, "guarantee" each other's work by agreeing to correct any defects in workmanship and materials in correction with work done at  another participating shop (the "originating" shop.) The shop which corrects  the defects (the "repairing" shop) looks to the originating shop, rather than the customer, for payment. For  instance, if shop A repairs a transmission in New York and the Customer has a problem with the transmission in Florida, the customer is  referred to shop B in Florida. Shop B performs the repair and shop  A pays shop B for the work.       ATSG does not have any contractual business relationship with its member shops customers. ATSG merely allows its ATSG ADVANTAGE WARRANTY PROGRAM members to use its logo on the warranty forms and repair invoices. The warranty form indicates that it is printed by ATSG, and the warranty states that the shop who issues it is the warrantor not ATSG. ATSG is not responsible for  misrepresentations made by shops as to their membership status with ATSG and/or as  participants in the ATSG ADVANTAGE WARRANTY PROGRAM.       ATSG is not engaged in transmission repair service. ATSG does not inspect shops  to see that they meet certain standards, nor does ATSG certify the work of any shop. ATSG is not the warrantor of work performed, nor is ATSG listed as such on the warranty forms it provides. It does not establish, mandate or monitor standards for  member shops' repair practices and procedures. It does not have the power or authority to prevent a shop from performing a certain type of repair or performing a repair in a certain way. ATSG does not develop or promulgate safety measures. It does not warn the public or industry as to potential hazards resulting from a faulty or defective transmission repair. It does not interface with the consuming public.       Please call us at (800) 245-7722 if you have any questions.                  ADVANTAGE WARRANTY GUIDLINES Automatic Transmission Service Group 2

ADVANTAGE WARRANTY GUIDLINES INSTRUCTION FOR ISSUING WARRANTY AGREEMENT                      The issuing shop name must be stamped, printed, or typed under WARRANTOR      On future WARRANTY AGREEMENTS, if you would like your shop name to be printed on the warranty agreement form, send your camera ready art work and we will do the imprinting for a charge of $25.00 per 100 forms.      One INTERSHOP CLAIM FORM must be filled out for each warranty repair you  complete for another shop and the gold copy must be sent to the ATSG business office. The customer DOES NOT get one of these copies.      Automatic Transmission Service Group 3

ADVANTAGE WARRANTY GUIDLINES Use the following steps to determine if the vehicle is covered by the ATSG ADVANTAGE WARRANTY PROGRAM and that it is valid: Does the vehicle owner have in his or her possession the original warranty certificate as illustrated below? If the answer is no... THERE IS NO WARRANTY! If the answer is yes, please proceed to the following page Automatic Transmission Service Group 4

ADVANTAGE WARRANTY GUIDLINES The ATSG "ADVANTAGE" Warranty, through a carefully arranged and systematic plan of action, will allow customers whose transmissions have been rebuilt by ATSG "advantage" Warranty Members, to have any problems encountered with the original rebuild, corrected free of charge to the customer, and billed to the originating Warrantor Shop.             The ATSG "Advantage" Warranty program, which is Monitored by ATSG, is a cooperative warranty plan, only those members who have paid there dues and are in good standings with ATSG may participate, this is for the public benefit as well as ATSG members.             ATSG is NOT the Warrantor. The originating shop is the Warrantor, and responsible for all cost of repair.              At the time your business becomes a member of ATSG, you have the choice to participate in the "Advantage" Warranty program and perform warranty work for customers of other ATSG members, in accordance with the cooperative rules and procedures of ATSG "Advantage" Warranty program.             Here is how the cooperative "Advantage" Warranty works:              1) VERIFY ATSG MEMBERSHIP BY CALLING ATSG AT 1(800) 245-7722:   Ask ATSG if the originating shop is still an active ATSG subscriber. If the answer is no... THERE IS NO WARRANTY MEMBERSHIP:           If you have any questions concerning  membership, simply call the ATSG, Miami office and we will be happy to provide  you with the current information. If the answer is yes, then diagnose the transmission for needed repairs. DO NOT REMOVE AND DISASSEMBLE THE TRANSMISSION FROM THE VEHICLE Automatic Transmission Service Group 5

ADVANTAGE WARRANTY GUIDLINES Automatic Transmission Service Group 4) CALL THE ORIGINATING REPAIR SHOP: Advise them of the transmission repairs needed, using the intershop advantage warranty price list. If  the original warrantor shop agrees on the price, then get the shops subscriber number and the name of the person you spoke with. 5) CALL ATSG  (800) 245-7722: Ask for the Warranty Department and provide them with the warranty certificate number, original warrantor shops subscriber number, your subscriber number, the cost of the repair, and the name of the person you spoke with at the original warrantor shop. The ATSG operator will then give you, THE REPAIRING SHOP, a verification number.                              After receiving the necessary authorizations, perform the necessary repairs. Do not collect any money from the customer. Make sure of the following:        A. The intershop warranty claim form is completely filled out with all of the information         requested, on the originating shop side of the form.                        B. Make sure the name of the person  authorizing the repair and their subscriber number is on        the form.         C. In the box marked [AUTH#], put the number given to you by the ATSG operator, and bill       the originating shop, the price agreed upon. 6) The repairing shop must send ATSG a copy of the intershop repair invoice, within 2      days after the repair has been completed and the vehicle has been picked up by the customer. THESE STEPS MUST BE FOLLOWED TO INSURE PAYMENT! 7) Bill the originating shop according to the intershop advantage warranty price list. Record all     pertinent information such as:     2) INTERSHOP INVOICE (Supplied) HAVE PREPARED:             An "INTERSHOP" invoice from the "Repairing Shop" to the "Original Warrantor" shop MUST be used for ALL CLAIMS. First copy to be retained by the "Repairing Shop". Second copy sent to the "Original Warrantor" shop for payment, and payment is expected within 14 days. Third copy mailed to the ATSG, Miami office.               3) CONTACT ORIGINAL WARRANTOR: You must have in your possession the following: A) Copy of original ATSG "Advantage" Warranty, signed by customer. B) Copy of the original invoice for transmission repairs. C) Blank "Intershop" that was supplied by ATSG.               6

ADVANTAGE WARRANTY GUIDLINES Automatic Transmission Service Group TIME / DATE / PERSON AUTHORIZING REPAIR / TYPE PROBLEM / AMOUNT AGREED UPON / and any other pertinent information that you may deem necessary. Remember, cooperation is what makes this system work.        8) REPAIRING SHOP:        The Repairing Shop is responsible for the "Work Performed", up to the amount charged, for a period of 30 days or 1000 miles. After that time the balance of the warranty reverts back to the "Original Warrantor" shop. HOWEVER, if the "Repairing Shops" invoice is more than 65% of the "Original Warrantor" shops invoice, the "Repairing Shop" picks up the balance of the warrantee period.        9) CHARGES TO "ORIGINAL WARRANTOR" SHOP: Cooperative warranty costing between ATSG "Advantage" Members is recommended as follows:    LABOR RATE (AVERAGE US) : $50.00 per hour book time on R & R and Rebuilds.    Repairs are charged for the actual time worked.    PARTS: Hard Parts, Soft Parts, Torque Converter and fluid are to be charged at cost plus                   25% to cover handling.                      PAYMENT: Original shop must pay the repairing shop within 14 days, and remember,                          cooperation is what makes this system work.                   THE ORIGINATING AND WARRANTOR REPAIR SHOP OPTIONS:        The "Original Warrantor" has the right to choose from 5 options:        OPTION 1. Use standard book time for R & R and Rebuilds and actual time worked for repairs. Any parts are charged at cost plus 10%. The Warranty reverts back to "Warrantor Shop" after 30 days or 1,000 miles unless the repair price exceeds 65% of the original invoice (See # 8 above).        OPTION 2. The "Warrantor Shop" may ship one of his own transmissions at his expense and pay the "Repairing Shop" for the installation and fluid. The "Repairing Shop" is only responsible for installation for 30 days or 1,000 miles. 7

ADVANTAGE WARRANTY GUIDLINES Automatic Transmission Service Group OPTION 3. The "Warrantor Shop" may ship the parts needed to rebuild or repair the transmission and pay the "Repairing Shop" the appropriate time to rebuild or repair the transmissions plus instillation and fluid. The Warranty reverts back to "Warrantor Shop" after 30 days or 1,000 miles. OPTION 4. The "Warrantor Shop" may make arrangements to have a transmission shipped from a re-man facility of his or her choice and pay the "Repairing Shop" only for the installation and fluid. OPTION 5. The "Warrantor Shop" may refund the full purchase price from original invoice, to the customer, and the customer deals with the "Repairing Shop".        ENTITLED TO TRADE COURTESY        Never "Bad Mouth" another ATSG "Advantage" Warranty Member. We are all ENTITLED TO TRADE COURTESY. If there appears to be a problem, contact the "Original Warrantor" shop, or call the ATSG, Miami office for advice.        If all ATSG "Advantage" Warranty Members will abide by these few simple rules, EVERYONE BENEFITS; YOU, THE OTHER ATSG MEMBER, AND THE CUSTOMER! ! !        Remember "Cooperation" is what makes this system work NOTE: It is not recommended to provide a Nation Wide Advantage Warranty to wholesale account customers.                                         8